Service: Questions and answers about prelado
Top 5 questions
Why is a partial amount of my top-up already gone right after transaction?
Why don't I get displayed all supported methods of payment for my order?
Why haven't I received the top-up amount yet?
Unfortunately, at direct top-ups some mobile network operators like PENNY MOBIL or ja!mobil sometimes update your balance in their systems with a delay time. We recommend you to check your actual balance using the key combination *100# or *101# a couple of minutes afterwards.
eVouchers are at your disposal right after successful transaction and can be redeemed anytime you want.
What happens if I have typed in a incorrect mobile phone number?
Why does my invoice not contain an accounted VAT?
Why don’t I get an invoice with accounted VAT?
How do I get a receipt for my top-up afterwards?
Can I use this top-up service for business purposes?
My mobile network provider is not listed here!
How can I top-up my prepaid mobile phone on the go?
I can't find an answer to my question here?
Via our contact-form, you can ask questions to our customer service. We'll handle your request as quickly as possible.
How long does it take until my top-up is available?
1) At direct top-up and the amount should, as a general rule, be available within a few minutes. The entry of top-up codes is not necessary. Technical delays on the part of the mobile network operators can't be influenced by us.
2) If you choose an eVoucher product, the code will be at your disposal right after successful transaction and can be redeemed anytime.
How can I check if top-up has been done correctly?
I have already paid, but have still not received any top-up?
Why is part of my top-up amount already gone right after transaction?
Can I also top-up from abroad?
As the owner of a German prepaid-SIM-card, the top-up service is available to you as is usual. Please be aware that you will need to have an internet connection or a mobile data connection.
What happens if I have topped-up a wrong mobile phone number?
Which payment methods are available?
Why can't all supported payment methods be chosen for my transaction?
What happens if my top-up fails, but money is deducted from my bank account?
Why do I have to verify my PayPal account?
Why don't I get displayed the just now topped-up amount?
Unfortunately, some direct top-up providers like PENNY MOBIL or ja!mobil sometimes update your balance on their website with a delay time. We recommend you to check your actual balance using the key combination *100# a little later again.
eVouchers are at your disposal right after successful transaction an can be redeemed anytime.
Are there any extra fees on the top-up amount?
Security & Privacy
Is the transferral of my data also safe?
Why is verification necessary?
What happens to my personal data?
What is done to ensure the safety of my data?
What is the so called Webanalysis?
What is the advantage in registering for the customer account?
"My prelado" offers you several options to manage your personal data:
- Dashboard for a quick overview
- Creation of favourites for quicker future top-ups
- Transaction history with quick top-up repetion
- Change of personal data settings